Policies

Covid-19 Policy and Procedures

Boarding will begin 15 minutes before your departure time. When boarding, simply inform the boat crew of the name of your party, and they will verify your admission. There is no need to check in and receive boarding passes.  Please respect the space of others while visiting our property and listen for instructions from your boat crew upon departure.

About Online Booking

Online tickets can be purchased with: Visa, MasterCard and American Express.

Prior to purchasing tickets, please review all policies below.

Reservation / Cancellation Policy

Tickets purchased using this system are for a single and specific event. The event will take place on the date, time and at the location indicated on your ticket/boarding pass.

What is the cancellation policy?

To receive a full refund you must contact us directly by phone within 48 hours of your tour. Any time after that we will charge a $25 cancellation fee per person and it will take up to two weeks to refund the remaining balance, but we will work with you to reschedule. You must actually cancel the tour. You must contact us by phone to change your tour time or cancel. We do not accept cancellations or changes by email.

What if we dont show up for the tour?

No show, no refund. We have limited seats and if you decide not to go it is not fair to us to have to refund your money.

Policy Notices

Privacy Policy

Information collected is for our internal company purposes only.
We will not share your information with other companies.

Alcohol and Tobacco Policy

Please abstain from using alcohol and tobacco while on our trips.
Thanks for your understanding.

Cookies and Privacy

This website uses cookies. Cookies help us personalize content and understand how visitors use our website. By browsing this website, you agree to our use of cookies.

By using this website or making a reservation with us, you agree to our privacy policy.